About us

Where We Are

Operating States and Agents

American Family Insurance and our network of approximately 4,000 agents serve 19 states: Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington and Wisconsin. Find an Agent near you.

Our corporate headquarters is located at 6000 American Parkway, Madison, WI 53783.

In addition, we have the following regional offices:

Arizona

Phoenix Claim Office
225 North 45th Street
P.O. Box 52048
Phoenix, AZ 85072

Phoenix Commercial Office
225 North 45th Street
P O Box 52048
Phoenix, AZ 85034

Colorado

Denver Claim Office
9510 Meridian Boulevard
P.O. Box 3328
Englewood, CO 80112

Georgia

Georgia Claim Office
W236 N1402 Busse Road
Waukesha, WI 53188
Mailing Address:
P.O. Box 2927
Milwaukee, WI 53201-2927

Illinois

Peoria Claim Office
4501 N. Sterling Avenue, Suite 300
Peoria, IL 61615

Indiana

Indianapolis Claim Office
900 E. 96th Street, Suite 100
Indianapolis, IN 46240

Iowa

Des Moines Auto Claim Office
5500 Westown Parkway, Suite 180
West Des Moines, IA 50266-5271
Des Moines Property Claim Office
4200 Corporate Drive
West Des Moines, IA  50266

Kansas

Wichita Claim Office
7325 West Taft Street
Wichita, KS 67209-2089

Minnesota

Eden Prairie Auto Claim Office
6131 Blue Circle Drive
Eden Prairie, MN 55343-9130

Missouri

Kansas City Claim Office
6301 James A. Reed Road
Kansas City, MO 64133

St. Louis Claim Office
11789 Borman Drive
St. Louis, MO 63146-4136

Springfield Claim Office
3130 South Delaware Avenue
Springfield, MO 65804

Nebraska

Omaha Claim Office
9290 West Dodge Road, Suite 400
Omaha, NE 68114-3338

Nevada

Las Vegas Claim Office
6750 Via Austi Parkway, Suite 300
Las Vegas, NV 89119

North Dakota

Fargo Claim Office
4215 31st Avenue South
Fargo, ND 58103

Ohio

Columbus Claim Office
550 Polaris Parkway
Westerville, OH 43082

Oregon

Portland Claim Office
11850 SW 67th Avenue, Suite 200
P.O. Box 3769
Portland, OR 97208-3769

Utah

Salt Lake City, UT Claim Office
10897 South River Front Parkway
Suite 400 (for Claims)

Washington

Seattle Claim Office
22833 SE Black Nugget Road, Suite 200
Issaquah, WA 98029

Wisconsin

Appleton Claim Office
2323 East Capitol Drive, Suite 100
Appleton, WI 54911

Madison Claim Office
302 North Walbridge Avenue
Madison, WI 53783

Milwaukee Claim Office
W236 N1402 Busse Road
Waukesha, WI 53188
Mailing Address:
P.O. Box 2927
Milwaukee, WI 53201-2927

Wausau Commercial Office
5209 Rib Mountain Drive
P O Box 530
Wausau, WI 54401