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American Family Insurance's Excel Training Program is a comprehensive course that combines multimedia training tools with "hands on" classroom exercises. The program is designed to be flexible enough to address the training needs of new employees with no prior claims experience as well as those who bring a wealth of claims-handling knowledge.
Program Basics
ExcelWeb
This two-week program takes place in the local office. The manager, employee and the Claim Education staff will facilitate the activities via the Web for this period. The topics covered will focus on Customer Service, Phone Skills, Introductory PC, Mainframe training, Introductory Policy and Corporate Claim Philosophy and Guidelines. Quizzes and practice exercises help the trainee assess his or her progress. This education provides an introduction to the basics of claims handling.
Excel Development
The second phase of education begins at week three of employment at our National Headquarters in Madison, WI. The information learned during ExcelWeb will be applied in a controlled classroom setting. Casualty, Property and Physical Damage Reps with prior estimating experience will remain in Madison for two weeks during this module. PDR's without prior experience will remain in Madison an additional week.
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Molly, Sales |
Excel Application
Since each employee enters and completes the program with a different level of experience, the length of the Application Module will vary by individual and takes place at the local office. The Application Module begins with an assessment of the information learned during the Development Module. The assessment provides valuable information to the employee and manager as to what areas have been mastered and what areas need to be further reviewed. During the Application Module, on-the-job experience will be blended with knowledge regarding state-specific and local office-specific topics.
Medical Training Track (Casualty Reps Only)
Casualty Reps are required to complete the medical training track just prior to handling bodily injury or medical expense claims. The timing of this training varies by office but is typically three to six months after completion of Excel. The medical training track consists of Diagnosis Whiplash Module and training on the Colossus system. The medical training track is one week in length and takes place at the National Headquarters in Madison, WI.
Once you complete the classroom training, you continue to receive support and instruction from claim professionals at your office location. This is where you will be introduced to the day-to-day environment of an American Family Claim Office. You won't be left on your own - but will instead be able to take advantage of constant interaction with other American Family claims experts as you learn all the "ins and outs" of handling claims in a real-world setting.
Learn more about a career in Claims:
- Check out a brief Claims Job Description
- See first hand what Amfam people are like
Visit Search Jobs & Apply to submit your resumé.
